Tickets

How to manage tickets in Resolver RiskVision, including linking tickets to entities, the ticket process, and assigning tickets.

About Tickets

An overview of the tickets page in Resolver RiskVision.

About Ticket Flow

Learn how tickets move through workflows in Resolver RiskVision.

Link a Ticket to an Entity

How to link a ticket to an entity in Resolver RiskVision.

Start and Transition the Ticket Process

How to transition a ticket to the next stage in the workflow in Resolver RiskVision.

Change the Default Ticket Workflow

How to change the default ticket workflow in Resolver RiskVision.

Assign a Ticket to Another User

Learn how to assign an existing ticket to a different user in the RiskVision solution.

Delegate an Object to Another User

Learn how assigning a ticket to another user in Resolver RiskVision.

Setting General Ticket Information

How to update ticket information in Resolver RiskVision.

Link a Ticket to a Vulnerability

How to link a ticket to a vulnerability in Resolver RiskVision.

Delete a Ticket

How to delete a ticket in Resolver RiskVision.

Automatic Ticket Archiving

How to enable automatic ticket archiving in Resolver RiskVision Threat and Vulnerability Manager.

Link a Ticket to a Compensating Control

How to link a ticket to vulnerability compensating controls.

Create a Vulnerability Exception on a Ticket

How to apply an exception to a ticket's vulnerability instances.

Exceptions on Tickets

The information on exceptions that a ticket stores in its Linked To section.