You can edit escalation and reminder settings one at a time.
To edit an escalation or reminder:
- Go to Configuration > Workflows.
- Select a workflow to open its details page.
- Click Edit at the top-right corner of the details page.
- Click the workflow stage in which you will want to edit escalations and/or reminders.
- Change the value or select the value in the row corresponding to the reminder or escalation option.
- Click Save after editing the escalation and/or escalation options.