Default Email Templates

The default template types are available for your use depending on the RiskVision solution. Resolver provides the following default templates:

NameTypeDescription
Alert Notification (HTML)AlertUsed to notify users that a compliance, control or risk score has crossed a specified threshold.
Alert NotificationAlertUsed to notify users that a compliance, control or risk score has crossed a specified threshold.
Default EscalationEscalationThis template is used for sending an escalation notification.
Default Ticket Escalation TemplateTicketThe default template used when tickets themselves are escalated.
Default Ticket AssignmentTicketThis template is used when a new ticket has been launched.
Exception DelegationExceptionThis template is used when an exception is delegated from one user to another user.
Exception EscalationExceptionThis template is used to remind user that the exception assigned to them is past the due date.
Exception ExpireExceptionThis template informs a user that an exception has expired.
Exception ReminderExceptionThis template is used to remind user about upcoming exception due dates.
Exception ReviewExceptionThis template is used when an exception is ready for review.
Exception Review RejectionExceptionThis template is used when an exception is rejected during review.
Exception SignoffExceptionThis template is used when an exception is ready for sign-off.
Exception Signoff RejectionExceptionThis template is used when an exception sign-off was rejected.
Incident ClosedIncidentNotifies users that an incident is closed.
Incident DelegationIncidentThis template is used when an incident is delegated from one user to another .
Incident DetectedIncidentNotifies that an incident is detected.
Incident EscalationIncidentThis template is used to remind users that the incident assigned to them is past the due date.
Incident ReminderIncidentThis template is used to remind user about upcoming due dates on incidents.
Incident ReviewIncidentThis template is used when an incident is ready for review.
Incident Review RejectionIncidentThis template is used when an incident is rejected during review.
Incident SignoffIncidentThis template is used when an incident is ready for sign-off.
Incident Signoff RejectionIncidentThis template is used when an incident sign-off is rejected.
Out of Office DelegationAccess DelegationThis template is used to notify users of assigned access delegations.
Report or Dashboard DeliveryAnalyticsThis template is used when a report or dashboard is sent to the user.
Threats Advisory AlertsAlertUsed to notify users when new threats or vulnerabilities are reported by security research organizations.
Ticket Assignment NotificationTicketNotifies a user they have been assigned a ticket.
Ticket Update NotificationTicketNotifies the ticket owner when the ticket is updated.
Ticket ClosedTicketSends notification that a ticket was closed.
Ticket DelegationTicketSends notification that a ticket was delegated from one user to another user.
Ticket EscalationTicketUsed to alert users that the tickets are assigned to them after the due date is passed.
Ticket ReminderTicketReminds a user about upcoming due dates on tickets.
Ticket ReviewTicketSends notification that a ticket is ready for review.
Ticket Review RejectionTicketSends notification that a ticket was rejected during review.
Vulnerability Assignment NotificationAlertUsed to notify a user that they have become the owner of a vulnerability.