Adding Actions To Incidents

To add a new action to an incident:

1. Click Incidents > Incidents. The Incidents page displays.
2. Use the navigation tree on the left to locate the dynamic folder containing the incident. Select the checkbox next to the desired incident.
3. Click Details to display the details of the selected incident.
4. Click Actions & Tickets. Under Incident Actions, click New.
5. The Add Incident Action wizard appears, enter the Action Summary, Action Time, Status, Resolution and Action Description.
6. Click OK. A new incident action is added in the Incident Action section.

 To edit the action associated to an incident:

1. Click Incidents > Incidents.
2. Use the navigation tree on the left to locate the dynamic folder containing the incident. Select the checkbox next to the desired incident.
3. Click Details, to display the details of the selected incident.
4. Click Actions & Tickets and under Incident Actions, click Edit. The Edit Incident Action wizard appears.
5. Edit the required data and click OK.