Ticket Email Templates

The following variables are available for this email template:

VARIABLE
DESCRIPTION
email The email object gives the designer access to the setSubject method, which takes a string that can include other variables.
userNameThe recipient of the email, usually a stakeholder in the current workflow.
workItemNameThe name of the workItem, either a ticket, or another kind of item.
ticketIDThe ID of the ticket.
ticketNameThe name of the ticket.
ticketPriorityThe priority of the ticket (low, medium, high, and so on).
ticketDueThe string of the date that the ticket is due. See Modifying a Variable Display Date.
ticketStatusThe current status (workflow stage) of the ticket.
ticketDescriptionThe description of the ticket.
notificationDescriptionThe description of this ticket notification (Ticket Update Notification templates only).
ticketAttributeChangeDetailsThe old and new values of changed attributes (Ticket Update Notification templates only).
commentOwnerNameThe name of the user transitioning the workflow stage.