The following variables are available for this email template:
VARIABLE | DESCRIPTION |
The email object gives the designer access to the setSubject method, which takes a string that can include other variables. | |
userName | The recipient of the email, usually a stakeholder in the current workflow. |
workItemName | The name of the workItem, either a ticket, or another kind of item. |
ticketID | The ID of the ticket. |
ticketName | The name of the ticket. |
ticketPriority | The priority of the ticket (low, medium, high, and so on). |
ticketDue | The string of the date that the ticket is due. See Modifying a Variable Display Date. |
ticketStatus | The current status (workflow stage) of the ticket. |
ticketDescription | The description of the ticket. |
notificationDescription | The description of this ticket notification (Ticket Update Notification templates only). |
ticketAttributeChangeDetails | The old and new values of changed attributes (Ticket Update Notification templates only). |
commentOwnerName | The name of the user transitioning the workflow stage. |