Set Control Response Options

Associating a questionnaire presentation option with a program will allow stakeholders to perform a wide variety of control response actions while answering a questionnaire. At a program level, failed controls are addressed using the control response mechanism. In the program options, a program owner can configure control response mechanisms to restrict stakeholders from performing several control response actions.

Control response options are unavailable in the program options if you are creating a Key Risk Monitoring (KRI) program.

The following are some of the common control response settings that are available in a program and questionnaire presentation options.

When you choose one or more options to customize, the changes that affect the questionnaire and Control Results page of the Assessment Details are listed below. 

Control Response

Program options

Questionnaire Presentation Options

Control Results page

Questionnaire

Exception

Yes

Yes

The More Actions dropdown will list the Exception option.

Display Exception tab.

Yes

No

The More Actions dropdown will not list the

Exception option.

Hides Exception tab.

No

No

The More Actions dropdown will not list the

Exception option.

Hides Exception tab. 


The questionnaire will display the Exception tab to answer a subcontrol that requires an exception even if you disable the exception at questionnaire presentation options and program level.

No

Yes

The More Actions dropdown will list the

Exception option.

Hides Exception tab.

Creating an exception from the Control Results page will also be shown in the questionnaire, but you may not create a new exception from the questionnaire.

Response 

Yes

Yes

The More Actions dropdown will list the

Add Response option.

Response tab is shown.

Yes

No

The More Actions dropdown will list the

Add Response option.

Hides Response tab. 

No

No

The More Actions dropdown will not list the

Add Response option.

Hides Response tab. 

No

Yes

The More Actions dropdown will not list the

Add Response option.

Hides Response tab. 

Ticket 

Yes

-

The More Actions dropdown will list the

Add Ticket option.

-

No

-

The More Actions dropdown will not list the

Add Ticket option.

-

Compensatory Control

Yes

-

The More Actions dropdown will list the

Compensatory Control

option.

-

No

-

The More Actions dropdown will not list the

Compensatory Control

option.

-

When you choose one or more finding options, following are the changes that affect the questionnaire and the Control Results and Findings page of the Assessment Details. 

Control Response

Program Options

Questionnaire Presentation Options 

Control Results page

Findings page

Questionnaire

Select only Finding

Yes

Yes

Display Mark as Finding button

Displays New and Delete button. The More Actions dropdown will list Import Audit Findings and Assign Owner options.

Displays Findings tab

Yes

No 

Display Mark as Finding button

Displays New and Delete button. The More Actions dropdown will list Import Audit Findings and Assign Owner options.

Hides Findings tab

No

No

Hides New and Delete Button

Select Finding with Response, Ticket, and Exception

Yes

Display Mark as Finding button

Displays New and Delete button. The More Actions dropdown will list Import Audit Findings, Add Finding Response, Show Finding Response, New Exception, New Ticket

options, and Assign Owner options.