Associating a questionnaire presentation option with a program will allow stakeholders to perform a wide variety of control response actions while answering a questionnaire. At a program level, failed controls are addressed using the control response mechanism. In the program options, a program owner can configure control response mechanisms to restrict stakeholders from performing several control response actions.
Control response options are unavailable in the program options if you are creating a Key Risk Monitoring (KRI) program.
The following are some of the common control response settings that are available in a program and questionnaire presentation options.
When you choose one or more options to customize, the changes that affect the questionnaire and Control Results page of the Assessment Details are listed below.
Control Response | Program options | Questionnaire Presentation Options | Control Results page | Questionnaire |
Exception | Yes | Yes | The More Actions dropdown will list the Exception option. | Display Exception tab. |
Yes | No | The More Actions dropdown will not list the Exception option. | Hides Exception tab. | |
No | No | The More Actions dropdown will not list the Exception option. | Hides Exception tab. The questionnaire will display the Exception tab to answer a subcontrol that requires an exception even if you disable the exception at questionnaire presentation options and program level. | |
No | Yes | The More Actions dropdown will list the Exception option. | Hides Exception tab. Creating an exception from the Control Results page will also be shown in the questionnaire, but you may not create a new exception from the questionnaire. | |
Response | Yes | Yes | The More Actions dropdown will list the Add Response option. | Response tab is shown. |
Yes | No | The More Actions dropdown will list the Add Response option. | Hides Response tab. | |
No | No | The More Actions dropdown will not list the Add Response option. | Hides Response tab. | |
No | Yes | The More Actions dropdown will not list the Add Response option. | Hides Response tab. | |
Ticket | Yes | - | The More Actions dropdown will list the Add Ticket option. | - |
No | - | The More Actions dropdown will not list the Add Ticket option. | - | |
Compensatory Control | Yes | - | The More Actions dropdown will list the Compensatory Control option. | - |
No | - | The More Actions dropdown will not list the Compensatory Control option. | - |
When you choose one or more finding options, following are the changes that affect the questionnaire and the Control Results and Findings page of the Assessment Details.
Control Response | Program Options | Questionnaire Presentation Options | Control Results page | Findings page | Questionnaire |
Select only Finding | Yes | Yes | Display Mark as Finding button | Displays New and Delete button. The More Actions dropdown will list Import Audit Findings and Assign Owner options. | Displays Findings tab |
Yes | No | Display Mark as Finding button | Displays New and Delete button. The More Actions dropdown will list Import Audit Findings and Assign Owner options. | Hides Findings tab | |
No | No | - | Hides New and Delete Button | - | |
Select Finding with Response, Ticket, and Exception | Yes | - | Display Mark as Finding button | Displays New and Delete button. The More Actions dropdown will list Import Audit Findings, Add Finding Response, Show Finding Response, New Exception, New Ticket options, and Assign Owner options. |
