Creating a Ticket - Assessment

Users with Ticket Create permissions can create a ticket from Home page or Assessment details page.

To create a ticket:

1. Go to Assessments > Assessments. 
2. Select an assessment to open the General tab on the Assessment Details page.

3. Click the Control Results tab, then select a control or subcontrol.

4. Click New Ticket to launch the Create Ticket For controls wizard.

4. Enter a Title and Description. 

5. Click the Type field to view a list of options, then select the appropriate type. Repeat this process with the Owner, Priority, and Risk fields. 

6. Click the Planned Start field to view a calendar and select a date. Repeat this process with the Planned End field. 

7. Verify if the selected control/subcontrol appears in the Controls to be resolved by the tickets table.

8. Click OK.