About Tickets Page

How to create and manage tickets.

About Tickets Page

Using the Tickets page in Resolver RiskVision Incident Manager.

Tickets

Learn about the folders in the Resolver RiskVision Tickets Page.

Creating a New Ticket

How to create a new ticket in Resolver RiskVision.

Batch Edit Tickets

How to edit multiple ticket objects through the Batch Edit Tickets action in RiskVision.

Understanding Ticket Flow

Leanr about ticket workflows in Resolver RiskVision Incident Manager.

Linking a Ticket to an Entity

How to link a ticket to an entity in Resolver RiskVision Incident Manager.

Starting and Transitioning the Ticket Process

How to transition tickets to another workflow stage in Resolver RiskVision Incident Manager.

Changing the Default Ticket Workflow

How to change the default ticket workflow in Resolver RiskVision Incident Manager.

Assigning a Ticket to Another User

How to assign a ticket to another user in Resolver RiskVision Incident Manager.

Delegating an Object to Another User

How to delegate an object to another user in Resolver RiskVision Incident Manager.

Setting General Ticket Information

How to update ticket information in Resolver RiskVision.

Deleting a Ticket

How to delete a ticket from Resolver RiskVision Incident Manager.