Delegation and Delegation Revocation

Users with Manage permissions on an object can read, create, modify, and update instances of the object they have Manage permissions for. These users can also delegate, revoke delegation, and force workflow transitions. Workflow stages can be delegated to any RiskVision user or team. . In order to delegate a stage in the workflow, delegation must be enabled. Delegation and delegation revocation is controlled on a per-stage basis by the option “Allow Delegation”.

It is a good practice to add a comment/reason for delegation or revoking delegation in the Comment section for tracking the purpose of the delegation. The comments added are visible to all users who have read access to the Workflow tab of the object and can view the comments in the Workflow History section as show below. 

The delegation option that is discussed in this section is available for the below objects:

  • Tickets
  • Incidents
  • Exception Requests

For Tickets, Incidents and Exception Requests, stakeholder for the workflow can view the delegated objects in the My Tickets Delegated To Others, My Findings Delegated to Others, My Incidents Delegated to Others, and My Exceptions Delegated to Others column of their respective grids.

For TicketsIncidents, and Exception Requests, stakeholders can perform bulk delegation and delegation revocation from the More Actions drop-down list .

Delegation

Any stakeholder of a stage that permits delegation can delegate to another user, the workflow designer can allow team Delegation at each stage. For example, the In Progress and Review stages may allow for delegation whereas the Approval stage might be designed not to allow delegation. The workflow designer can choose another label to describe delegation, such as "Delegated To" or "Transfer Authority" and can select an e-mail template used to notify the delegate.

Delegation Revocation

The original stakeholders shall be able to revoke a delegation at any time while an object is in a particular stage regardless of how many times delegation has occurred. This is true regardless of whether the current delegate is the same as the one the original stakeholders delegated to.