Tickets

Configuring and managing tickets in Resolver RiskVision.

Tickets

Learn about the folders on the Resolver RiskVision Tickets page.

Understanding Ticket Flow

Learn about ticket workflows in Resolver RiskVision Compliance Manager.

Creating a Ticket - Assessment

How to create a ticket in Resolver RiskVision Compliance Manager on the Assessment details page.

Link a Ticket to an Entity

How to link a ticket to an entity in Resolver RiskVision Compliance Manager.

Starting and Transitioning the Ticket Process

How to transition a ticket in Resolver RiskVision Compliance Manager.

Changing the Default Ticket Workflow

How to change the default ticket workflow in Resolver RiskVision Compliance Manager.

Assigning a Ticket to Another User

How to assign a ticket to another user in Resolver RiskVision Compliance Manager.

Delegating an Object to Another User

How to use the Delegate To button in Resolver RiskVision Compliance Manager.

Setting General Ticket Information

How to set the general ticket information in Resolver RiskVision Compliance Manager.

Deleting a Ticket

How to delete a ticket from Resolver RiskVision Compliance Manager.