The following variables are available to designers of this type of email template:
| Variable | Description |
|---|---|
| The email object gives the designer access to the setSubject method, which takes a string that can include other variables. | |
| userName | The recipient of the email, usually a stakeholder in the current workflow. |
| workItemName | The name of the workItem, either an incident or another kind of item. |
| stageName | The name of the current workflow stage. |
| incidentName | The name of the incident (Incident closed template only). |
| incidentTypeName | The name of incident type. |
| incidentSubTypeName | The name of incident subtype. |
| incidentId | The identifier of the incident (Incident closed template only). |
| incidentDetected | The string of the date and time that the incident was detected (Incident closed template only). |
| incidentStatus | The current status of the incident (Incident closed template only). |
| commentOwnerName | The name of the user transitioning the workflow stage. |
