About Tickets

RiskVision provides a ticket management system that lets you create and track tickets for tasks, risk assessment mitigation and remediation, and entity control resolution - that is, findings. Tickets are also used for vulnerability resolution. In addition, sites may deploy and integrate RiskVision with other external ticket management systems, such as Remedy.

In the Tickets page, the tree only includes folders. Clicking on a folder usually displays the objects it contains in the grid pane. 

  1. The folder name under the By Stage depends on the workflow stage names
  2. All Tickets folders are available only if users have the object Mange permission privilege.