The following variables are available for this email template:
| Variable | Description |
|---|---|
| Gives the designer access to the setSubject method, which takes a string that can include other variables. | |
| userName | The recipient of the email, usually a stakeholder in the current workflow. |
| workItemName | The name of the workItem, either an incident or other type of item. |
| stageName | Name of the current workflow stage. |
| incidentName | Name of the incident (Incident closed template only). |
| incidentTypeName | Name of the incident type. |
| incidentSubTypeName | Name of the incident subtype. |
| incidentId | The incident identifier (Incident closed template only). |
| incidentDetected | The string of the date and time the incident was detected (Incident closed template only). |
| incidentStatus | Current status of the incident (Incident closed template only). |
| commentOwnerName | Name of the user transitioning the workflow stage. |
