Any user with appropriate permissions can force the stage transition of a workflow for objects such as tickets, exceptions, findings, or incidents, when the stage stakeholder fails to transition the workflow to the next stage in time. Only a primary policy owner can force a stage transition in a policy workflow. When a workflow stage is set to advance automatically to the next stage after a certain number of stakeholders have performed a particular action, force transition allows you to override this requirement. The following table lists the objects and the permission or ownership criteria required to force a stage transition.
| Object | Criteria |
|---|---|
| Ticket | Manage permission |
| Exception | Approve permission |
| Incident | Manage permission |
| Finding | Manage permission |
| Policy | Primary ownership |
To force a stage transition:
- Select an object.
Go to the Workflow section.
Check the Force Transition checkbox, then the desired action to complete the transition.
