Only workflow stage stakeholders can modify settings and transition an exception to another stage. The user who submits a global request must manually move the exception into the next stage of the workflow.
To transition an exception to the next stage:
Go to Home > Exception Requests.
Click the My Exceptions folder.
Click the name of the exception.
Click the Workflow tab.
Click an action button to transition the exception to another workflow stage.
Enter a comment.
Click OK.
Your comment is added to the log and the exception is transitioned to the next stage.