The following variables are available for this email template:
VARIABLE | DESCRIPTION |
| The email object gives the designer access to the setSubject method, which takes a string that can include other variables. | |
| userName | The recipient of the email, usually a stakeholder in the current workflow. |
| workItemName | The name of the workItem, either a ticket, or another kind of item. |
| ticketID | The ID of the ticket. |
| ticketName | The name of the ticket. |
| ticketPriority | The priority of the ticket (low, medium, high, and so on). |
| ticketDue | The string of the date that the ticket is due. See Modifying a Variable Display Date. |
| ticketStatus | The current status (workflow stage) of the ticket. |
| ticketDescription | The description of the ticket. |
| notificationDescription | The description of this ticket notification (Ticket Update Notification templates only). |
| ticketAttributeChangeDetails | The old and new values of changed attributes (Ticket Update Notification templates only). |
| commentOwnerName | The name of the user transitioning the workflow stage. |
